Citation:Hemphill, Ross. “Incentive Regulation and Customer Service Quality.” In, 2003.Download CitationRTF RIS Download hemphill.regulation.and_.service.quality.11.dec_.03.pdf210 KB Abstract:Hemphill, Ross. Incentive Regulation and Customer Service Quality. 11 December 2003. Presentation, 15 pages.Last updated on 05/08/2018 RTFRIS