Citation:Alexander, Barbara. “How to Construct a Service Quality Index in Performance-Based Ratemaking.” In, 1996.Download CitationRTF RIS Download alexander_index_0496.pdf2.5 MB Abstract:Alexander, Barbara. How to Construct a Service Quality Index in Performance-Based Ratemaking. The Electricity Journal 9(3). April 1996, pp. 46-53.Last updated on 10/22/2018 RTFRIS